Updated Articles

  1. Why am I seeing color bars as my physical output?

    This is typically caused by the UDP ports  not  being forwarded to the server.  The backpacks send UDP packets directly to the server, and must be properly forwarded. For more details about necessary ports for LiveU server please, c...
  2. How Does IFB Work with LU-Smart?

    If you plan to use IFB with your LU-Smart instance you must first set it up on the LU-2000 platform as outlined in the   LU-2000 Setup Guide.   IFB requires a wired or Bluetooth headset be connected to the LU-Smart device BEFORE the str...
  3. The System is Running in Low Graphics Mode

    When getting a message stating that the   System is Running in Low Graphics Mode Open the terminal on your server. Run the following command: sudo vim /etc/lightdm/lightdm.conf Change the line: " greeter-session=pantheon-greeter &...
  4. Fluctuating Networks Resulting in Bad Video Quality

    Solution:  capping the BW of the unit for SD mostly.  2.5 to 3mbps, and for HD 5 to 6 Mbps. This helps to stop the fluctuation, and the video resolution improves at output.
  5. The quality is poor, even if the BW is good

    Please make sure Adaptive Resolution is on.
  6. The unit comes online and all SIMs card are connected - but the unit doens't transmit

    Make sure the SIM cards are not out of data.
  7. Common Troubleshooting: LiveU Central

    COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST LIVEU CENTRAL UNABLE   TO   LOGIN TO CENTRAL Verify   username and password ( Case   Sensitive ) Close   and re-openi the web browser Clear   the...
  8. Common Troubleshooting: Hardware

    COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST HARDWARE BATTERY NOT   CHARGING Try Power Drain Method Charge the unit with a diferent adapter Change the battery  Get the battery calibrated with Support's h...
  9. Common Troubleshooting: Connectivity

    COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST CONNECTIVITY SIM CARD FAILED TO CONNECT Reboot the modem reboot the whole unit Set APN AutoMode Set APN manually Swap the SIM cards with cards from another sl...
  10. Common Troubleshooting: Display / Video

    COMMON TROUBLESHOOTING Category ISSUE CHECKLIST DISPLAY/VIDEO NO DISPLAY Reboot, Make sure fan is running  when trying to start the unit Try Power Drain. Also try to start the unit by removing VIC and SD card  Try factor...