Updated Articles

  1. Does the LU200 unit support 4G (LTE)?

    Last Updated: 18/04/2021 in FAQs
    Yes, the LU200 supports 4G network connectivity.

  2. Does the LU500 unit support 4G (LTE, WiMAX)?

    Last Updated: 18/04/2021 in FAQs
    Yes, they are supported upon 4G network availability.

  3. What is the next step after inserting the SIM cards into the LU500 unit?

    Last Updated: 18/04/2021 in FAQs
    The following options are available for configuring the Access Point Number (APN):  • By default, the LU500 automatically configures the correct APN.  • If the system fails to automatically configure the APN, then you may refer...

  4. Does the LU500 come with SIM cards installed?

    Last Updated: 18/04/2021 in FAQs
    This depends on whether the LU500 was purchased (is provided without SIM cards) or leased (is provided with SIM cards).

  5. What is the purpose of the micro SD slot?

    Last Updated: 18/04/2021 in FAQs
    Once populated, the micro SD slot is for the Store&Forward option or the File Transfer option, depending on the devices supporting these features. 

  6. Does the LU600-DTB come with SIM cards installed?

    Last Updated: 18/04/2021 in FAQs
    This depends on whether the LU600-DTB was purchased (is provided without SIM cards) or leased (is provided with SIM cards).

  7. In which countries does the LU600 work?

    Last Updated: 18/04/2021 in FAQs
    All over the world!

  8. The LU600 unit does not connect to the Internet. What is the problem?

    Last Updated: 18/04/2021 in FAQs
    • The LU600 is working in Gateway mode, but a Gateway is not assigned to your LU600 (in LiveU Central), or this Gateway, in the cloud or on-premise is not operational  • There is no cellular reception. • There are no SIM cards ...

  9. How do I know whether or not the LU600 unit is connected to the Internet?

    Last Updated: 18/04/2021 in FAQs
    Connections Screen: Check whether any of the interfaces (modems or Ethernet) are connected in the Connections screen .  Connected interfaces display a green indicator.  Check that the unit is not offline.

  10. What App Permissions Does LU-Smart Require?

    Last Updated: 18/04/2021 in FAQs
    In order to run LU-Smart you will have to accept several permissions on startup.  LU-Smart needs access to the Camera, Microphone, and Storage.  These prompts will appear on first launch and must be accepted for LU-Smart to work properly. ...
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