Updated Articles

  1. What are LU-Smart's Resolution Settings and Bandwidth?

    Last Updated: 12/03/2018 in FAQs
     One of the first things you’ll see on the home screen of LU-Smart is a drop down for resolution setting and frame rate.  This setting is what resolution you will be outputting on the LU-2000 server on the receiving end at the statio...

  2. What App Permissions Does LU-Smart Require?

    Last Updated: 12/03/2018 in FAQs
    In order to run LU-Smart you will have to accept several permissions on startup.  LU-Smart needs access to the Camera, Microphone, and Storage.  These prompts will appear on first launch and must be accepted for LU-Smart to work properly. ...

  3. In which countries does the LU600- DTB work?

    Last Updated: 08/03/2018 in FAQs
    All over the world!

  4. The LU600-DTB unit does not connect to the Internet. What is the problem?

    Last Updated: 08/03/2018 in FAQs
    • The LU600-DTB is working in Gateway mode, but a Gateway is not assigned to your LU600-DTB (in LiveU Central), or this Gateway, in the cloud or on-premise is not operational  • There is no cellular reception. • There are no SI...

  5. How do I know whether or not the LU600-DTB unit is connected to the Internet?

    Last Updated: 08/03/2018 in FAQs
    Connections Screen: Check whether any of the interfaces (modems or Ethernet) are connected in the Connections screen .  Connected interfaces display a green indicator.  Check that the unit is not offline.

  6. What is the next step after inserting the SIM cards into the LU600-DTB unit?

    Last Updated: 08/03/2018 in FAQs
    The following options are available for configuring the Access Point Number (APN): • By default, the LU600-DTB automatically configures the correct APN.  • If the system fails to automatically configure the APN, then you may refer t...

  7. Does the LU600-DTB come with SIM cards installed?

    Last Updated: 08/03/2018 in FAQs
    This depends on whether the LU600-DTB was purchased (is provided without SIM cards) or leased (is provided with SIM cards).

  8. Does the LU500 come with SIM cards installed?

    Last Updated: 08/03/2018 in FAQs
    This depends on whether the LU500 was purchased (is provided without SIM cards) or leased (is provided with SIM cards).

  9. What is the next step after inserting the SIM cards into the LU500 unit?

    Last Updated: 08/03/2018 in FAQs
    The following options are available for configuring the Access Point Number (APN):  • By default, the LU500 automatically configures the correct APN.  • If the system fails to automatically configure the APN, then you may refer...

  10. The LU500 unit does not connect to the Internet. What is the problem?

    Last Updated: 08/03/2018 in FAQs
    • There is no cellular reception.  • There are no SIM cards inserted in the LU500 unit.  • The SIM cards are not activated or do not support the data plan.  • Modems are not plugged in properly into the USB port...
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