Updated Articles

  1. When a server cannot stream despite the ports being seemingly open, or if the server cannot reach Central:

    1.Go to /etc/liveu/ on the MMH Server and see if whatismyip.py file is listed there. 2.In case the file is not available, you may create the file using    #cd /etc/liveu/  #touch whatismyip.py 3.Edit the file using  #vi ...
  2. Unit not showing in LiveU Central

    1.Check filters on LiveU Central 2.Verify that unit is in Ready state 3.Refresh the LiveU Central GUI 4.Make sure are looking at the correct Inventory or Group 5.In case the issue persists, contact LiveU Support to check the alias name of the un...
  3. Unable to login to LiveU Central

    1.Verify username and password ( Case Sensitive ) 2.Close and re-open the web browser 3.Clear the browser cache 4.Try on another PC and see if the issue still persists. 5.In case the issue persists, contact LiveU Support to reset your crede...
  4. Blackmagic cards installation/upgrade

    On v7 and above MMH Servers, Blackmagic cards are automatically installed. Servers on v6 or below might require to install the BM card if it's not detected properly.  Here is how to do it:    #sudo /opt/install_package/debs/ &nb...
  5. SIM cards failed to connect

    1.Check the SIM card on another module and see if its connecting there. 2.Place the SIM card on a mobile and see if the card is pin disabled and it works well on the phone. 3.Try to set manual APN on the module from LiveU Central. 4. Reflash/Upgr...
  6. Battery not charging

    1.Reflash/Upgrade the unit. 2.If reflash/upgrade doesn’t help, contact LiveU Support for battery calibration process. There are three calibration commands which need to be invoked on the unit and the behaviour needs to be monitored with each ...
  7. No Video Input on the unit

    1.Reflash/Upgrade the unit. 2.Try SDI/HDMI input connection. 3.Test with alternate Video cables or video sources. 4.Swap the Video card with another unit and try to isolate the issue. 5.If another Video card works fine on the unit and the proble...
  8. Unit not coming online

    1.Check if the FAN is running on the unit. 2.Unplug all modules, sd card, Video card and battery from the unit. Once done press the power button for approximate 10 seconds to discharge the static power from the unit. Once done reassemble ...
  9. What Devices Support IFB?

    Komplete Audio 6 – 4 ports audio device (not recommended for new deployments) Presonus AudioBox 22VSL - 2 port XLR audio interface  Presonus AudioBox 1818VSL – 8 port XLR audio interface  Behringer U-PHORIA UMC1820 – ...
  10. Supported Modules

    Sierra 7430 Sierra 7455 / 7304 Sierra   7455 UBLOX Bangladesh Afghanistan Argentina Panama Brazil Albania Bahamas Cambodia Algeria Barbados C...