Updated Articles

Supported Modules

Last Updated: 13/11/2018 in Troubleshooting

Sierra 7430 Sierra 7455 / 7304 Sierra 7455 UBLOX Bangladesh Afghanistan Argentina Panama Brazil Albania Bahamas Cambodia Algeria Barbados China Angola ...
The display is not showing anything after powering on, although the fan can be heard. We have tried using a front panel / display from a working unit and this has not resolved the issue

Last Updated: 20/09/2018 in Troubleshooting

Replace the SD card. If the problem still continues, please contact Support.
What Devices Support IFB?

Last Updated: 06/09/2018 in FAQs

PreSonus AudioBox 22VSL PreSonus AudioBox 1818VSL Komplete Audio 6 Behringer U-PHORIA UMC1820 Focusrite scarlett 18i20 TASCAM US-16x08
What Bonding Service Works Best with LU-Smart?

Last Updated: 24/04/2018 in FAQs

For best results from LU-Smart we suggest leaving the Bonding Service enabled by default. This will use both WiFi and Cellular connections to create the most stable connection possible. If you are only connected to one network (WiF...
LU-Smart HD Mobile App - Android Version

Last Updated: 24/04/2018 in Troubleshooting

The LU-Smart HD Mobile App Solution brings LiveU's bonded transmission technology to mobile phones and tablets, combining Wi-Fi and cellular networks to reach optimal video quality. Cover breaking news and events as they happen simply by using y...
My previews don’t show on LU-Central. Why is that?

Last Updated: 10/04/2018 in FAQs

This is usually caused by one of three things: 1) The port is not properly forwarded. 2) The port is already in use elsewhere on your network. 3) The workstation is restricted (by a firewall rule) from accessing the port ...
Why am I seeing color bars as my physical output?

Last Updated: 10/04/2018 in FAQs

This is typically caused by the UDP ports not being forwarded to the server. The backpacks send UDP packets directly to the server, and must be properly forwarded. For more details about necessary ports for LiveU server please, c...
How Does IFB Work with LU-Smart?

Last Updated: 10/04/2018 in FAQs

If you plan to use IFB with your LU-Smart instance you must first set it up on the LU-2000 platform as outlined in the LU-2000 Setup Guide. IFB requires a wired or Bluetooth headset be connected to the LU-Smart device BEFORE the str...
The System is Running in Low Graphics Mode

Last Updated: 10/04/2018 in Troubleshooting

When getting a message stating that the System is Running in Low Graphics Mode Open the terminal on your server. Run the following command: sudo vim /etc/lightdm/lightdm.conf Change the line: " greeter-session=pantheon-greeter &...
Fluctuating Networks Resulting in Bad Video Quality

Last Updated: 29/03/2018 in Troubleshooting

Solution: capping the BW of the unit for SD mostly. 2.5 to 3mbps, and for HD 5 to 6 Mbps. This helps to stop the fluctuation, and the video resolution improves at output.