New Articles

  1. Which modules can be used in the LU600-DTB?

    Created on: 08/03/2018 in FAQs
    7455, 7430, and 7304 can be used with the LU600-DTB.

  2. The LU600 unit does not connect to the Internet. What is the problem?

    Created on: 08/03/2018 in FAQs
    • The LU600 is working in Gateway mode, but a Gateway is not assigned to your LU600 (in LiveU Central), or this Gateway, in the cloud or on-premise is not operational  • There is no cellular reception. • There are no SIM cards ...

  3. How do I know whether or not the LU600 unit is connected to the Internet?

    Created on: 08/03/2018 in FAQs
    Connections Screen: Check whether any of the interfaces (modems or Ethernet) are connected in the Connections screen .  Connected interfaces display a green indicator.  Check that the unit is not offline.

  4. What is the next step after inserting the SIM cards into the LU600 unit?

    Created on: 08/03/2018 in FAQs
    The following options are available for configuring the Access Point Number (APN): • By default, the LU600-DTB automatically configures the correct APN.  • If the system fails to automatically configure the APN, then you may refer t...

  5. Does the LU600-DTB come with SIM cards installed?

    Created on: 08/03/2018 in FAQs
    This depends on whether the LU600-DTB was purchased (is provided without SIM cards) or leased (is provided with SIM cards).

  6. Does the LU500 come with SIM cards installed?

    Created on: 08/03/2018 in FAQs
    This depends on whether the LU500 was purchased (is provided without SIM cards) or leased (is provided with SIM cards).

  7. What is the next step after inserting the SIM cards into the LU500 unit?

    Created on: 08/03/2018 in FAQs
    The following options are available for configuring the Access Point Number (APN):  • By default, the LU500 automatically configures the correct APN.  • If the system fails to automatically configure the APN, then you may refer...

  8. The LU500 unit does not connect to the Internet. What is the problem?

    Created on: 08/03/2018 in FAQs
    • There is no cellular reception.  • There are no SIM cards inserted in the LU500 unit.  • The SIM cards are not activated or do not support the data plan.  • Modems are not plugged in properly into the USB port...

  9. Does the LU500 unit support 4G (LTE, WiMAX)?

    Created on: 08/03/2018 in FAQs
    Yes, they are supported upon 4G network availability.

  10. In which countries does the LU500 work?

    Created on: 08/03/2018 in FAQs
    All over the world! *Please make sure to install the supported modems for your relevant country
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