New Articles

  1. What is the difference between a Flash preview and an MJPEG one?

    Requirements: LU-Central running on V7 and above (relevant for OPS users) LiveU server with version 7 and above. MJPEG license enabled Comparison: Category Flash MJPEG Plugin required Yes (supported on most brows...
  2. The display is not showing anything after powering on, although the fan can be heard. We have tried using a front panel / display from a working unit and this has not resolved the issue

    Replace the SD card.  If the problem still continues, please contact Support. 
  3. What Devices Support IFB?

    Komplete Audio 6 – 4 ports audio device (not recommended for new deployments) Presonus AudioBox 22VSL - 2 port XLR audio interface  Presonus AudioBox 1818VSL – 8 port XLR audio interface  Behringer U-PHORIA UMC1820 – ...
  4. The System is Running in Low Graphics Mode

    When getting a message stating that the   System is Running in Low Graphics Mode Open the terminal on your server. Run the following command: sudo vim /etc/lightdm/lightdm.conf Change the line: " greeter-session=pantheon-greeter &...
  5. Fluctuating Networks Resulting in Bad Video Quality

    Solution:  capping the BW of the unit for SD mostly.  2.5 to 3mbps, and for HD 5 to 6 Mbps. This helps to stop the fluctuation, and the video resolution improves at output.
  6. The quality is poor, even if the BW is good

    Please make sure Adaptive Resolution is on.
  7. The unit comes online and all SIMs card are connected - but the unit doens't transmit

    Make sure the SIM cards are not out of data.
  8. Common Troubleshooting: LiveU Central

    COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST LIVEU CENTRAL UNABLE   TO   LOGIN TO CENTRAL Verify   username and password ( Case   Sensitive ) Close   and re-openi the web browser Clear   the...
  9. Common Troubleshooting: Hardware

    COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST HARDWARE BATTERY NOT   CHARGING Try Power Drain Method Charge the unit with a diferent adapter Change the battery  Get the battery calibrated with Support's h...
  10. Common Troubleshooting: Connectivity

    COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST CONNECTIVITY SIM CARD FAILED TO CONNECT Reboot the modem reboot the whole unit Set APN AutoMode Set APN manually Swap the SIM cards with cards from another sl...