Updated Articles

  1. What is the next step after inserting the SIM cards into the LU500 unit?

    The following options are available for configuring the Access Point Number (APN):  • By default, the LU500 automatically configures the correct APN.  • If the system fails to automatically configure the APN, then you may refer...
  2. The LU500 unit does not connect to the Internet. What is the problem?

    • There is no cellular reception.  • There are no SIM cards inserted in the LU500 unit.  • The SIM cards are not activated or do not support the data plan.  • Modems are not plugged in properly into the USB port...
  3. What is the purpose of the micro SD slot?

    Once populated, the micro SD slot is for the Store&Forward option or the File Transfer option, depending on the devices supporting these features. 
  4. Which modules can be used in the LU500?

    Verify which modules can be used with your LiveU support representative.
  5. Does the LU500 unit support 4G (LTE, WiMAX)?

    Yes, they are supported upon 4G network availability.
  6. In which countries does the LU500 work?

    All over the world!
  7. In which countries does the LU200 work?

    All over the world!
  8. Does the LU200 unit support 4G (LTE)?

    Yes, the LU200 supports 4G network connectivity.
  9. Which modems can be used in the LU200?

    Verify which modems can be used with your LiveU support representative.
  10. I have an LU1000 server. How do I connect my LU200 to it?

    This option is not available.