Popular Articles

  1. The quality is poor, even if the BW is good

    Last Updated: 27/03/2018 in Troubleshooting
    Please make sure Adaptive Resolution is on.

  2. Fluctuating Networks Resulting in Bad Video Quality

    Last Updated: 29/03/2018 in Troubleshooting
    Solution:  capping the BW of the unit for SD mostly.  2.5 to 3mbps, and for HD 5 to 6 Mbps. This helps to stop the fluctuation, and the video resolution improves at output.

  3. Common Troubleshooting: Display / Video

    Last Updated: 15/03/2018 in Troubleshooting
    COMMON TROUBLESHOOTING Category ISSUE CHECKLIST DISPLAY/VIDEO NO DISPLAY Reboot, Make sure fan is running  when trying to start the unit Try Power Drain. Also try to start the unit by removing VIC and SD card  Try factor...

  4. Common Troubleshooting: Hardware

    Last Updated: 15/03/2018 in Troubleshooting
    COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST HARDWARE BATTERY NOT   CHARGING Try Power Drain Method Charge the unit with a diferent adapter Change the battery  Get the battery calibrated with Support's h...

  5. The System is Running in Low Graphics Mode

    Last Updated: 10/04/2018 in Troubleshooting
    When getting a message stating that the   System is Running in Low Graphics Mode Open the terminal on your server. Run the following command: sudo vim /etc/lightdm/lightdm.conf Change the line: " greeter-session=pantheon-greeter &...

  6. The unit comes online and all SIMs card are connected - but the unit doens't transmit

    Last Updated: 27/03/2018 in Troubleshooting
    Make sure the SIM cards are not out of data.

  7. What are LU-Smart's Resolution Settings and Bandwidth?

    Last Updated: 12/03/2018 in FAQs
     One of the first things you’ll see on the home screen of LU-Smart is a drop down for resolution setting and frame rate.  This setting is what resolution you will be outputting on the LU-2000 server on the receiving end at the statio...

  8. What is the App Licensing for LU-Smart?

    Last Updated: 12/03/2018 in FAQs
        LU-Smart is typically licensed under the LiveU Go Plan.  For additional information on Go Plan please contact your LiveU sales representative.  There are two types of licenses: Adhoc which is valid for 24 hours, and Permanent...

  9. The display is not showing anything after powering on, although the fan can be heard. We have tried using a front panel / display from a working unit and this has not resolved the issue

    Last Updated: 20/09/2018 in Troubleshooting
    Replace the SD card.  If the problem still continues, please contact Support. 

  10. What is the Unit's Battery Time?

    Last Updated: 12/03/2018 in FAQs
    LU200 - 2 hours LU500 - 4 hours LU600 - 4 hours
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