Popular Articles

  1. My previews don’t show on LU-Central. Why is that?

     This is usually caused by one of three things:   1) The port is not properly forwarded.  2) The port is already in use elsewhere on your network.  3) The workstation is restricted (by a firewall rule) from accessing the port ...
  2. Common Troubleshooting: Hardware

    COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST HARDWARE BATTERY NOT   CHARGING Try Power Drain Method Charge the unit with a diferent adapter Change the battery  Get the battery calibrated with Support's h...
  3. Fluctuating Networks Resulting in Bad Video Quality

    Solution:  capping the BW of the unit for SD mostly.  2.5 to 3mbps, and for HD 5 to 6 Mbps. This helps to stop the fluctuation, and the video resolution improves at output.
  4. Community - Introduction Video

    Your browser does not support HTML5 video. Login to LiveU Community at:  https://community.liveu.tv ...
  5. What Bonding Service Works Best with LU-Smart?

     For best results from LU-Smart we suggest leaving the Bonding Service enabled by default.  This will use both WiFi and Cellular connections to create the most stable connection possible.  If you are only connected to one network (WiF...
  6. What are LU-Smart's Resolution Settings and Bandwidth?

     One of the first things you’ll see on the home screen of LU-Smart is a drop down for resolution setting and frame rate.  This setting is what resolution you will be outputting on the LU-2000 server on the receiving end at the statio...
  7. Where are SIM cards placed?

    There are 2 slots marked “SIM1” and “SIM2” right next to the SDI video connector. Please use these slots to insert SIM cards for the internal cellular modems.
  8. What is the Unit's Battery Time?

    LU200 - 2 hours LU500 - 4 hours LU600 - 4 hours
  9. When I start to stream from the units (LU200,500,600, and Smart APP. I only see colour bars on the SDI out, and zero bit rate on the units

    This shows that there is communication between the unit and LU2000.  However, LU2000 is not able to receive the video feed, because the video ports are blocked.  Please request your administrator to check if the video ports are open on t...
  10. The System is Running in Low Graphics Mode

    When getting a message stating that the   System is Running in Low Graphics Mode Open the terminal on your server. Run the following command: sudo vim /etc/lightdm/lightdm.conf Change the line: " greeter-session=pantheon-greeter &...