FAQs

• The LU600-DTB is working in Gateway mode, but a Gateway is not assigned to your LU600-DTB (in LiveU Central), or this Gateway, in the cloud or on-premise is not operational  • There is no cellular reception. • There are no SI...

Connections Screen: Check whether any of the interfaces (modems or Ethernet) are connected in the Connections screen .  Connected interfaces display a green indicator.  Check that the unit is not offline.

The following options are available for configuring the Access Point Number (APN): • By default, the LU600-DTB automatically configures the correct APN.  • If the system fails to automatically configure the APN, then you may refer t...

This depends on whether the LU600-DTB was purchased (is provided without SIM cards) or leased (is provided with SIM cards).

This depends on whether the LU500 was purchased (is provided without SIM cards) or leased (is provided with SIM cards).

The following options are available for configuring the Access Point Number (APN):  • By default, the LU500 automatically configures the correct APN.  • If the system fails to automatically configure the APN, then you may refer...

• There is no cellular reception.  • There are no SIM cards inserted in the LU500 unit.  • The SIM cards are not activated or do not support the data plan.  • Modems are not plugged in properly into the USB port...

Verify which modules can be used with your LiveU support representative.

Yes, they are supported upon 4G network availability.

All over the world!