FAQs

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Which modules can be used in the LU600-DTB?

08/03/2018Ran Rahav
7455, 7430, and 7304 can be used with the LU600-DTB.

The LU600-DTB unit does not connect to the Internet. What is the problem?

08/03/2018Ran Rahav
• The LU600-DTB is working in Gateway mode, but a Gateway is not assigned to your LU600-DTB (in LiveU Central), or this Gateway, in the cloud or on-premise is not operational  • There is no cellular reception. • There are no SI...

How do I know whether or not the LU600-DTB unit is connected to the Internet?

08/03/2018Ran Rahav
Connections Screen: Check whether any of the interfaces (modems or Ethernet) are connected in the Connections screen .  Connected interfaces display a green indicator.  Check that the unit is not offline.

What is the next step after inserting the SIM cards into the LU600-DTB unit?

08/03/2018Ran Rahav
The following options are available for configuring the Access Point Number (APN): • By default, the LU600-DTB automatically configures the correct APN.  • If the system fails to automatically configure the APN, then you may refer t...

Does the LU600-DTB come with SIM cards installed?

08/03/2018Ran Rahav
This depends on whether the LU600-DTB was purchased (is provided without SIM cards) or leased (is provided with SIM cards).

Does the LU500 come with SIM cards installed?

08/03/2018Ran Rahav
This depends on whether the LU500 was purchased (is provided without SIM cards) or leased (is provided with SIM cards).

What is the next step after inserting the SIM cards into the LU500 unit?

08/03/2018Ran Rahav
The following options are available for configuring the Access Point Number (APN):  • By default, the LU500 automatically configures the correct APN.  • If the system fails to automatically configure the APN, then you may refer...

The LU500 unit does not connect to the Internet. What is the problem?

08/03/2018Ran Rahav
• There is no cellular reception.  • There are no SIM cards inserted in the LU500 unit.  • The SIM cards are not activated or do not support the data plan.  • Modems are not plugged in properly into the USB port...

Which modules can be used in the LU500?

08/03/2018Ran Rahav
Verify which modules can be used with your LiveU support representative.

Does the LU500 unit support 4G (LTE, WiMAX)?

08/03/2018Ran Rahav
Yes, they are supported upon 4G network availability.