Troubleshooting

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The display is not showing anything after powering on, although the fan can be heard. We have tried using a front panel / display from a working unit and this has not resolved the issue

20/09/2018Anna Surdin
Replace the SD card.  If the problem still continues, please contact Support. 

The System is Running in Low Graphics Mode

10/04/2018Ran Rahav
When getting a message stating that the   System is Running in Low Graphics Mode Open the terminal on your server. Run the following command: sudo vim /etc/lightdm/lightdm.conf Change the line: " greeter-session=pantheon-greeter &...

Fluctuating Networks Resulting in Bad Video Quality

29/03/2018Ran Rahav
Solution:  capping the BW of the unit for SD mostly.  2.5 to 3mbps, and for HD 5 to 6 Mbps. This helps to stop the fluctuation, and the video resolution improves at output.

The quality is poor, even if the BW is good

27/03/2018Ran Rahav
Please make sure Adaptive Resolution is on.

The unit comes online and all SIMs card are connected - but the unit doens't transmit

27/03/2018Ran Rahav
Make sure the SIM cards are not out of data.

Common Troubleshooting: LiveU Central

15/03/2018Ran Rahav
COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST LIVEU CENTRAL UNABLE   TO   LOGIN TO CENTRAL Verify   username and password ( Case   Sensitive ) Close   and re-openi the web browser Clear   the...

Common Troubleshooting: Hardware

15/03/2018Ran Rahav
COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST HARDWARE BATTERY NOT   CHARGING Try Power Drain Method Charge the unit with a diferent adapter Change the battery  Get the battery calibrated with Support's h...

Common Troubleshooting: Connectivity

15/03/2018Ran Rahav
COMMON   TROUBLESHOOTING Category ISSUE CHECKLIST CONNECTIVITY SIM CARD FAILED TO CONNECT Reboot the modem reboot the whole unit Set APN AutoMode Set APN manually Swap the SIM cards with cards from another sl...

Common Troubleshooting: Display / Video

15/03/2018Ran Rahav
COMMON TROUBLESHOOTING Category ISSUE CHECKLIST DISPLAY/VIDEO NO DISPLAY Reboot, Make sure fan is running  when trying to start the unit Try Power Drain. Also try to start the unit by removing VIC and SD card  Try factor...

LU-Smart HD Mobile App - iOS Version

12/03/2018Ran Rahav
The LU-Smart HD Mobile App Solution for video professionals brings LiveU's bonded transmission technology to iPhone or iPad, combining Wi-Fi and cellular networks to reach optimal video quality. NOTE: Requires a “Smart-Activated" Liv...